The most critical openings are posted on our Careers website .
They are also posted on our Careers Facebook page .
These are usually positions that require some experience in cake decorating, meat cutting, baking or food preparation. Right now we have 65 positions on our Critical Openings list. They include:
- Cake Decorators
- Deli Clerks
- Grocery Clerks
- Meat Clerks
- Meat Cutters
- Pharmacy Technicians
- Wine Specialists
Since we have more than 1,000 stores, there are many more openings than the ones we publish on the Critical Openings list. Why aren’t all of them listed there? Here’s why: They change constantly – too fast for us to capture and publish before they are filled. When Store Managers need help finding applicants for a certain position, they alert our recruiters and we post the information on our Critical Openings list. But when Store Managers have a lot of active applications for an opening, they move quickly to interview and hire the best candidates.
So if you’re looking for an opportunity to work at a Publix store, here is my advice:
- Go to the Job Application Center kiosk in the Publix store where you most want to work. You will need 30-40 minutes to complete the application process. The JAC, as we call it, is usually at the front of the store. If you can’t find it, any store associate can show you where it is.
- After applying, go to the Customer Service desk and ask to speak with a manager. Then briefly explain why you would make a great Publix associate. Ask what openings there are in the store, but please know that not every manager will know about every opening in the store. If you want to, go speak to the manager in the department where you most want to work.
- Your application can be seen at other Publix stores in the area. So feel free to stop by some of those stores to talk with managers there about your interest in working for our company.
- You will only be called if a manager wants to interview you. We receive nearly 2 million applications per year for about 50,000 openings, so we unfortunately can’t call everyone.
Yes, it takes some initiative to get noticed. And even that doesn’t guarantee an interview. But if you want to work for one of the best companies in the world, I believe you will consider these steps well worth the effort.
Most of us use a telephone in the course of our work. Here is some great advice I picked up at a workforce development conference on how to excel at using this device to communicate with colleagues, clients and customers.
Before you answer, be prepared (this includes knowing how to use the phone/system features):
1. Turn away from your computer, desk or other work.
2. Have pens, pencils and notepaper handy.
Answering the phone:
3. Answer calls promptly, by the second or third ring.
4. Smile as you pick up the phone.
5. Assume your “telephone” voice, controlling your volume and speed.
6. Project a tone that is enthusiastic, natural, attentive and respectful.
7. Greet the caller and identify yourself and your company / department / unit.
8. Ask, “To whom am I speaking?”
9. Ask, “How may I help you?”
In the Course of the Conversation:
10. Focus your entire attention on the caller.
11. Enunciate /articulate clearly. Speak distinctly.
12. Use Plain English and avoid unnecessary jargon and acronyms.
13. Use action specific words and directions.
14. Use the caller’s name during the conversation.
15. Always speak calmly and choose your words naturally.
16. Use all of your listening skills:
a. Focus your full attention on the caller and the conversation.
b. Listen “between” the words.
c. Use reflective/active listening to clarify and check for understanding.
17. If there is a problem, project a tone that is concerned, empathetic, and apologetic.
18. Avoid the Five forbidden Phrases.
a. “I don’t know”. Instead say: “That is a good question; let me find out for you” or offer to connect the caller with someone who could provide the answer. If a call involves some research, assure the person that you will call back by a specific time. If you do not have an answer by the deadline, call back to say, “I don’t have an answer yet, but I’m still researching it.” There is no excuse for not returning calls.
b. “I/we can’t do that.” Instead say: “This is what I/we can do.”
c. “You’ll have to” Instead say: “You will need to” or “I need you to” “Here’s how we can help you.”
d. “Just a second” Instead say: Give a more honest estimate of how long it will take you and/or let them know what you are doing.
e. “No” Instead say: “find a way to state the situation positively.
19. Use “LEAPS” with the emotional caller to vent.
Listen; allow the caller to vent
Empathize; acknowledge the person’s feeling
Apologize when appropriate, even if the problem is not your fault, you can say, “I am really sorry this has happened” and mean it.
P (Be) Positive
Solve; suggest/generate solutions that you can both agree on and/or ask what you can do to help and, if reasonable, do it! If not, find a compromise.
Concluding the Call:
20. End the conversation with agreement on what is to happen next; if you are to follow-up, do so immediately.
21. Thank the caller for calling; invite the caller to call again.
22. Transfer ONLY when necessary; get the information yourself.
23. If you must transfer, avoid the use of the word “transfer.” Say instead: “I am going to connect you with”.
24. Explain why you are “transferring” the call.
25. Give the caller the person’s name and direct number.
26. Stay on the line and introduce the caller.
27. Identify yourself and for whom you are answering the phone.
28. Practice political sensitivity.
29. Indicate the period of time the person will be unavailable.
30. Write down all the important information given.
a. The name of the caller. Ask for spelling if unclear.
b. The (correct) telephone number of the caller.
c. The massage. Ask for clarification if necessary.
31. Read back what you’ve written to be sure you’ve understood the message correctly.
32. Always assure the person that you will deliver the message promptly.
33. Deliver the message in a timely fashion.
Never, Never, NEVER
34. Eat, drink or chew gum while on the phone.
35. Leave an open line:
a. Place the caller on hold
b. check back with the caller frequently: every 30 – 45 seconds.
36. Put a smile in your telephone voice and let your personality shine!
Did you ever think that you could start a career in healthcare at Publix? Well, you can! We have 925 pharmacies and we just keep growing! One of our greatest needs is for Pharmacy Technicians, who serve an integral role in helping Publix customers get well and stay well.
The US Department of Labor says the need for Pharmacy Technicians will grow 32% over the next seven years, making it one of the fastest-growing professions. Many of our pharmacists today started as technicians, working at Publix during their college years and then becoming a Publix Pharmacist upon graduation and licensing!
Our Pharmacy Technicians must be at least 18 years old and enjoy delivering premier customer service. You also must satisfy state requirements for this position. Each state has its own requirements on registration, licensing and certification. To find out more about those requirements, click here.
A Publix Pharmacy Technician must deliver friendly, courteous service to many patients throughout the day. Your job would include interpreting prescriptions provided to a customer by a doctor. That includes simple math calculations.
With today’s technology, all of the prescriptions we receive must be entered into our computer system, so attention to detail is vital for Pharmacy Technicians. Your listening skills are also important as well as being able to follow instructions carefully.
At Publix, we value pharmacy technicians who have experience; but we hire some who want to learn the position. We provide hands-on training for all new hires, whether they have ever worked in a pharmacy or not. Some of our technicians work full time schedules, but many work part-time.
Like other jobs in our stores, Pharmacy Technicians are on their feet most of the time, so comfortable shoes are ideal!
A day in a Publix Pharmacy is really busy! You are the face of our Pharmacy, greeting patients and working alongside a Pharmacist to help them fill prescriptions or find over-the-counter medications.
Because this job has such an impact on the health and wellness of others, you must be able to comply with all federal, state, and local laws and regulations, as well as Publix’s policies. Our Pharmacy Technicians also order and receive prescription drugs and supplies, ensure our product is rotated, within date, and properly displayed on shelves, count, label, and bag prescription drugs and supplies. You will also become familiar with insurance processing in order to properly bill for customer medications.
To learn more about a Publix Pharmacy Technician career, click here.