We’ve done it again! The 2017 Temkin Ratings have been released for Customer Experience. Publix is again No. 1 among all companies , and our percentage went up from 81% last year to 84% this year. This is the third consecutive year we’ve held the number one position among all companies. Rounding out the top three positions are Texas-based supermarket chain H-E-B and fast-food chain Chick-fil-A.
Not familiar with Temkin? The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. The organization surveyed consumers to rate three components of the experience, Success, Effort, and Emotion, on a 7-point scale. For each component, Temkin takes the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3. This results in a “net goodness” rating for each of the three components. The overall Temkin Experience Rating is an average of the three “net goodness” percentages.
Do you love working with people? Could you deliver great customer service? If so, consider joining Publix! We operate in six states and employ more than 200,000. Visit this page to apply for employment in one of our stores. For job openings among our corporate, distribution, manufacturing, industrial maintenance or IT areas, start your search here.