Chris M.

About

When Chris M. is writing his blogs, you’ll find him sipping on Starbucks iced coffee and munching on his favorite Publix brand product – the peanut butter pretzels from our Produce department! His favorite holiday is Thanksgiving, because he loves being together with family, surrounded by delicious food. Joining the Publix team at just 14 in 2006, Chris enjoys taking the love that has grown for his company over the years and using it to share interesting stories you may not already know about Publix. All in all, Chris is a huge people person and loves spending time with friends – he knows there’s always adventure to be found together!

Posts by Chris M.

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I recently sat down with Mr. George Gold Coin recipient Doreen Beausoleil, an Assistant Customer Service Manager  in Port St. Lucie, Florida. Doreen’s favorite part about working in customer service is interacting with customers and their children. She enjoys being out on the sales floor to ensure our customers are receiving premier service. Outside of … (Read the full story)

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This month, we’re honored to share with you a Mr. George Gold Coin story that comes to us all the way from Harvest, Alabama. Why Harvest, Alabama you ask? Well, because that’s where honorary Gold Coin recipient and store manager, Ben Robb, calls home.

 

For a recap on the history behind our Mr. George Gold Coin or to take a look at some of the past Gold Coin stories, check out this page on our site!

Ben first joined the Publix team in 2003 as a cashier and has held numerous positions throughout the store, working his way up to Store Manager. When 04_17_Customer Service_CM_GC_Image 2speaking with Ben, he told us that it didn’t even take him a month on the job to fall in love with Publix and decide that it was where he wanted to make a career. To him, the Publix culture of ownership and sense of family is what encouraged him every day to want to give his absolute best and to help others succeed.

In his role as Store Manager, Ben’s favorite part is being able to watch his associates grow. He explained that there’s nothing more rewarding than seeing someone you have invested in step into a successful and rewarding career at Publix. He went to the further explain that he feels very blessed to have worked under some great Publix leaders who took the time to share with him what it means to be an owner in our great company. As a store manager, he feels it is now his obligation to share that same culture of ownership and of growing leaders from within with his fellow associates.

In Ben’s job, no two days are quite the same and he never truly knows what opportunities or challenges lie ahead. With that in mind, Ben told us that one thing is for certain — it’s never boring. He attributes his success to his very high energy and strong work ethic and says that he uses them interchangeably to ensure every customer leaves with a smile on their face, knowing that Publix will always be a place where they’ll find the friendliest, most helpful staff and the best products available.

In his free time, Ben enjoys hiking, spending time with family, playing the guitar (which he does fairly well) and singing (which he fails at miserably). He told us that every time, he records himself playing/singing expecting by some miracle to become the next big YouTube sensation, only to find out upon playback that he’s quite tone deaf. We’ll be sure to keep a lookout for his first big hit.

 

The Story

The holiday season was in full swing and if you’ve ever been inside a grocery store during this time (which I’m sure you have) you’ll know that translates to B-U-S-Y. It was Christmas Eve morning and although Ben closed the store the night before, he was excited to get to work and arrived early. Not even an hour into the day, one of the customer service associates notified him that there was a customer who needed assistance in the parking lot. Once outside, Ben found an elderly lady with a flat tire who appeared to be very upset.

She explained that she lives alone and didn’t have anyone to call to come help her with the situation. Of course, Ben assured her that there was nothing to worry about and got to work on changing the tire. Once removed from the trunk and placed on the hub, he noticed the spare was flat and that there was no way the car would be able to make it home. Lucky for them, a gas station sits directly across the street from the store, so Ben took it over to fill up and see if it would hold air. To both their surprises, the tire was able to hold air and it got her home safely. After offering to pay Ben for his time and being refused, she now makes it a point each time she shops to seek him out so she can say hello and give a big hug.

Ben said that at the time, he didn’t think what he’d done was all that out of the ordinary, stating that he only did what he hoped someone would have done for his own mother in the same situation. He went on to say that it just goes to show you how much the little things we do for each other can make such a huge impact on someone’s life. He considers himself fortunate for the opportunity to be involved and says that he is truly humbled to be recognized for his experience.

He ended our chat by saying how proud he is to work for a company that holds to its core philosophy that we should be there in the moment to take care of our customers and fellow associates. We close this story by saying how proud we are to have such an exemplary manager in the Publix family and look forward to seeing what lies ahead for him.

 

Have you ever witnessed an associate truly going above and beyond at your local Publix? Share your story with us on Facebook, Twitter, via our Contact Us page, or give our Customer Care team a call at (800) 242-1227.

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We at Publix pride ourselves on providing customers with premier service each and every day. Because of this, it should come as no surprise to you that we love to hear stories from our customers as well as other associates when someone really goes above and beyond his or her job expectations. Since we so often receive these kinds of praises from all over the company, our late founder George Jenkins, affectionately known as Mr. George, decided to design a recognition program that acknowledges those associates who step past the call of duty to really make a customer feel valued.

 

The program was first introduced by Mr. George in 1955 to recognize the exceptional examples of outstanding service by presenting them with what back then was a silver 25th anniversary coin. Over the years, the silver service coin has gone through many versions. One of the biggest changes occurred when the coin was switched from silver to gold to emphasize the importance and honor an associate should feel when presented with the award.

This year, the gold coin takes on a new design and  packaging that will act as a keepsake for the associates being honored. As an added thank you, not only do award recipients receive the gold coin, they also get a message from our CEO, Todd Jones, and a Publix gift card.

Gold Coin Kit

 

Recipients of the coin should feel like they’re being recognized directly by our CEO, because that’s exactly who has final approval over each and every award given. This coin represents the associate who truly embraces the Publix culture and provides premier service just like Mr. George himself would have. To receive this award means you’ve done something pretty special and special is exactly how you should feel.

Although we’ve gone through many versions of the coin since the program’s inception, the meaning behind it has remained the same and is still very much alive today.

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Now that you have a firm understanding of what the Gold Coin Recognition program is and how it all began, I bet you’re eager to read some awesome stories about our associates. In the past, these stories have been kept internal, only being shared with other associates through our monthly newsletter.

Today we are excited to announce that we will begin featuring a new Gold Coin story with you, our readers, every month right here on our blog!

 

Have you ever witnessed an associate truly going above and beyond at your local Publix? You better believe we’d love to hear about it! Share your story with us on Facebook, Twitter, via our contact us page, or give our Customer Care department a call at 1-800-242-1227. No matter which method you choose, your story will be reviewed by our executives and taken into consideration for a Gold Coin award.