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I recently sat down with Mr. George Gold Coin recipient Doreen Beausoleil, an Assistant Customer Service Manager  in Port St. Lucie, Florida. Doreen’s favorite part about working in customer service is interacting with customers and their children. She enjoys being out on the sales floor to ensure our customers are receiving premier service.

Outside of Publix, Doreen enjoys spending time with her five grandchildren, skydiving, and flying planes. She’s recently mastered barrel rolls, and even built her own two-seater airplane with her soul mate.

When asked for a few words to describe her, Doreen’s Publix family said that she’s compassionate, hardworking and determined  — always willing to go above and beyond for others. Given the story that earned her a gold coin, it’s safe to say those words hit the nail on the head.

The Story

To truly appreciate this story, we’ll have to go back almost three years, to when a customer, lets call him Joe, and Doreen first met. It was a hot and sunny afternoon, as Joe scoured the parking lot of his Publix, trying to find his car. Doreen went out to assist him, and together they were able to find the vehicle. After a nice chat, Doreen learned that he really should not be driving, so she offered to help with his grocery shopping in the future.

After a year, Joe began to suffer with some health problems. Doreen took it upon herself to care for him, taking him to doctor’s appointments and hospital visits. When he required surgery, she arranged transportation to and from the hospital, and took time off from work to be there for him.

Even today, Doreen helps Joe to keep his life organized by making sure his bills are paid, his house is clean, and that he stays fed.

Doreen does this all out of the goodness of her heart, refusing to accept payment for anything. Even after receiving the gold coin, Doreen told me that while she is honored, she never wanted anything in return for doing what she feels is right.

Doreen is truly a wonderful person, and all of us at Publix are lucky to have her as part of our family.

 

Have you ever witnessed an associate truly going above and beyond at your local Publix? Share your story with us on Facebook, Twitter, via our Contact Us page, or give our Customer Care team a call at (800) 242-1227.

Chris M.

Written by

When Chris M. is writing his blogs, you’ll find him sipping on Starbucks iced coffee and munching on his favorite Publix brand product – the peanut butter pretzels from our Produce department! His favorite holiday is Thanksgiving, because he loves being together with family, surrounded by delicious food. Joining the Publix team at just 14 in 2006, Chris enjoys taking the love that has grown for his company over the years and using it to share interesting stories you may not already know about Publix. All in all, Chris is a huge people person and loves spending time with friends – he knows there’s always adventure to be found together!

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